Returns & Refunds

At Azalay Chora, we want every piece you choose to feel right in your space. If something isn’t quite what you expected, we’re here to help.

Returns & Right of Withdrawal

For purchases made through our online store, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, in accordance with applicable consumer protection legislation.

To exercise this right, please contact our team within the 14-day period, clearly stating your decision to withdraw and providing your order number.

Once you have notified us, you have a further 14 days to return the items.

Return Conditions

We kindly ask that returned items:

• Are carefully packaged, in their original packaging.
• Include all original accessories, components and documentation.
• Are protected appropriately during return transportation.

You may inspect an item as you would in a physical store. However, handling beyond what is necessary to establish its nature, characteristics and functionality may result in a deduction for diminished value.

Furniture & Oversized Items

Furniture, lighting and oversized pieces often require specialist transportation.

If you wish to return an eligible item, please contact us before arranging collection so we can provide guidance on suitable transportation and packaging.

The direct cost of returning an item is the customer’s responsibility in cases of withdrawal, unless otherwise required by law or agreed by Azalay Chora.

For items that cannot be returned by standard postal services, the applicable return transportation costs will be communicated before purchase.

Made-to-Order & Special Orders

Certain products are manufactured specifically to your requirements, including furniture with customised dimensions, materials, finishes or upholstery.

Products made to your specifications or clearly personalised are generally excluded from the statutory right of withdrawal.

Please note that a product ordered from a supplier specifically for your purchase is not automatically excluded from the right of withdrawal if it is a standard, non-customised item.

Any applicable exception will be clearly communicated before purchase.

Damaged, Defective or Incorrect Items

Every order is prepared with care. However, if an item arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

We recommend including your order number and photographs of the item and its packaging to help us resolve the issue efficiently.

Where an item is defective or does not conform to your order, we will provide the appropriate remedy in accordance with applicable consumer protection legislation, without charging you for the necessary return transportation.

Refunds

Once your return request has been received, our team will provide instructions for returning the item.

Returned products will be inspected upon arrival to assess their condition. Any reduction in value resulting from handling beyond what is necessary to examine the product may be deducted from the refund, in accordance with applicable consumer protection legislation.

Refunds will be processed in accordance with the statutory deadlines and issued using the original payment method, unless otherwise agreed.

In-Store Purchases

Purchases made directly at our physical store in Chora, Tinos, may be returned within 10 calendar days of purchase for store credit only. Cash refunds are not available for change-of-mind returns.

Items must be unused, in their original condition, and accompanied by proof of purchase. Store credit may be used towards future purchases at Azalay Chora.

This policy does not affect your statutory rights regarding defective or non-conforming products, for which remedies, including refunds where legally applicable, remain available under consumer protection legislation.

Need Assistance?

For return requests, refunds or questions about a particular item, please contact our team through the contact details provided on our website.

We will be happy to guide you through the process.