Frequently Asked Questions

Simply choose the pieces you love, add them to your cart and proceed to checkout. Once your order has been successfully placed, you will receive an order confirmation by email.

Some pieces are available directly from our store and warehouse in Tinos, while others may be available to order from our suppliers.

Availability is displayed on each product page whenever possible. If a product requires confirmation, you can submit an availability request and our team will get back to you.

Possibly. Many of the brands and collections we carry are continuously replenished.

Use the availability notification on the product page or contact us with the product you are interested in. We will check whether it can be reordered and let you know.

If your order has not yet been prepared, dispatched or specially ordered for you, we may be able to modify or cancel it.

Please contact us as soon as possible with your order number.

For made-to-order, special-order or specifically sourced products, cancellation may not always be possible once the order has been confirmed with the supplier.

We deliver throughout Greece.

Selected items can also be delivered to destinations across Europe. International availability depends on the product, its size and weight, and the destination.

If European delivery is not automatically available during checkout, please contact us. We will be happy to check whether the item can be shipped to your destination and provide a delivery quotation.

Delivery costs depend on the size and weight of your order, the destination and the type of delivery required.

For standard shipments within Greece, the delivery cost is calculated during checkout whenever possible.

For furniture, oversized or fragile pieces, as well as deliveries outside Greece, shipping may need to be quoted individually.

Yes. Selected products can be delivered across Europe.

As shipping options vary depending on the product and destination, European delivery may not always be available directly through our online checkout.

If you are interested in an item, contact us with your delivery location and we will check the available options and provide a shipping quotation.

Some pieces require individual delivery arrangements because of their size, weight, fragility or destination.

You can place your order normally, and our team will contact you to arrange the most suitable delivery method and confirm the transportation cost before dispatch.

Yes. Orders may be collected from our Azalay store in Chora, Tinos, when the products are available locally.

We will contact you as soon as your order is ready for collection.

Delivery times depend on product availability, destination and transportation method.

Items available in our Tinos stock can usually be prepared more quickly, while products ordered from our suppliers may require additional time.

European deliveries and large furniture orders may also require specialised transportation and therefore have longer delivery times.

Where an estimated lead time is available, you will find it on the product page or receive it directly from our team.

Yes. Furniture can be delivered throughout Greece, and selected pieces can also be shipped to European destinations.

Because furniture often requires specialised transportation, delivery is arranged according to the piece, its dimensions and the destination.

Contact us if you would like a delivery quotation before placing your order.

Standard transportation does not necessarily include carrying the item inside the property, delivery to an upper floor, assembly or installation.

If you require additional handling, please let us know before ordering. We will check the available options for your location.

Eligible online purchases may be returned in accordance with the applicable return policy and consumer legislation.

The product must be returned in its original condition, complete and appropriately packaged.

Certain categories — including customised, made-to-order or specially sourced products — may be excluded from standard withdrawal rights where permitted by law.

Please consult our Returns Policy for the complete terms before arranging a return.

Contact us with your order number and the product you would like to return.

Please do not send products back without first contacting us, particularly furniture, fragile pieces and oversized items, as specific transportation arrangements may be necessary.

Unless the item is faulty, damaged or incorrectly supplied, return transportation costs are generally the responsibility of the customer, subject to our Returns Policy and applicable consumer legislation.

Please inspect your order as soon as you receive it.

If an item arrives damaged, photograph both the product and its packaging and contact us as soon as possible with your order number and the photographs.

Please keep all original packaging until the issue has been resolved, as it may be required by the courier or transportation company.

Contact us with your order number and a photograph of the item you received. We will review the order and arrange the appropriate solution.

The available payment methods are displayed during checkout and may include card payment and bank transfer.

Yes. Select bank transfer during checkout and you will receive our bank details together with your order instructions.

Please use your order number as the payment reference.

Your order will be processed once the payment has been received and cleared in our account.

Yes. Payments are processed through secure payment systems, and sensitive payment information is handled by the respective payment provider.

Of course. If you require an invoice, please enter the appropriate billing and company information during checkout.

We do our best to represent every product as accurately as possible. However, colours can appear slightly different depending on your screen, lighting and the materials used.

Natural materials and handmade products may also have subtle variations in colour, texture, shape and finish.

These differences are part of the character of the piece rather than necessarily being considered defects.

Many of our collections include handmade, hand-finished or naturally occurring materials.

Variations in glaze, texture, grain, colour, shape or finish can therefore occur from one piece to another. In ceramics, glass, wood, stone and other natural or artisanal materials, these variations are often part of the intended design.

Dimensions, materials and other relevant specifications are listed on each product page whenever provided by the manufacturer.

For furniture or larger pieces, we recommend checking the measurements carefully before ordering, including access through doors, staircases and lifts.

If the product is currently displayed at our Tinos store, absolutely.

Not every item available online is necessarily displayed in the showroom, so contact us beforehand if you are visiting specifically to see a particular piece.

Possibly.

We work with selected brands and may have access to additional products, finishes or configurations that are not currently displayed online.

Send us the product name, reference or a photo and we will check availability for you.

Where the manufacturer offers different configurations, we can check the available options for you.

Some configurations may be considered special orders and may have different lead times, prices and cancellation conditions.

Yes. If you are considering several pieces or furnishing a larger space, contact us with your requirements, measurements and photographs.

Our team can help you explore suitable products from the collections we represent.

Yes. We welcome enquiries from architects, interior designers, hospitality businesses and other professional projects.

For larger orders or project enquiries, contact us directly so we can discuss products, quantities, availability and delivery requirements.

Our physical store is located in N Gyzi 10, Tinos, Greece, 84200.

You can visit us to discover a selection of furniture, lighting, ceramics, glassware, decorative objects and other pieces from the brands and collections we represent.

No. Our online collection can be larger than the selection physically displayed in the store.

If you would like to see a particular item during your visit, contact us beforehand and we will confirm whether it is currently available in the showroom.

Depending on availability, we may be able to hold an item for you after payment or confirmation with our team.

Contact us and we will let you know what can be arranged.